I, too, wrote a letter to Delta. It's not been sent yet, since their online complaint form is "currently not working", big surprise. In the meantime, I post my own letter below, and the boys will soon be posting their letters on their respective blogs.
Jan 25, 2014
To Whom it May Concern;
I am writing to follow up with how Delta handled the diversion of Flight 101 from Atlanta, scheduled to land at EZE (Buenos Aires) on Jan 21, 2014. As you are aware, you left approximately 300 passengers stranded without luggage, food or any sort of communication plan at Montevideo Airport that day. I was traveling with my 9 year old twin sons, and they, too, will be writing and sending you emails about this. (An authentic situation like this makes for a great writing opportunity for emerging writers!)
My focus today is not the decision to divert itself (I am sure you and the FAA are conducting an extensive investigation into the details surrounding the decision to plan an approach into the existing meteorological conditions in the first place, as well as the pilots’ decision to divert to an airport in another country rather than an alternate within Argentina), but rather, how your company handled (or rather, failed to handle!) the follow-up to the safe landing in Uruguay.