Dear Delta;
I'm writing to complain about how your company handled the problem with flight 101, from Atalanta to Buenos Aires on Jan 21.
Below is a list of problems with how you handled the issue:
- you didn't tell anyone what was going on
- you left us at the airport for 7 hours without food
- we felt like we were being held hostage
- you sent us to a hotel late at night, when it could have been done earlier (and by the way, it was the wrong hotel, too!)
I would let people have an option: Take their luggage and leave, or wait for the next flight.
As a customer, I hope you are planning compensation for me because of my troubles. You could upgrade us to first class for our flight back on May 19. Another idea is that you could give us a refund. I would use the money for something very good and helpful.
Yours Sincerely,
Alex Teschow